Terms of Service and Privacy Policy

Effective Date: August 1, 2025

Last Updated: December 21, 2025

Version: 1.1

Table of Contents

  1. Introduction and Acceptance
  2. Definitions
  3. Service Description
  4. Account Registration and Security
  5. Proprietary Rights and License
  6. Acceptable Use Policy
  7. Privacy Policy
  8. Data Protection and Security
  9. Service Availability and System Requirements
  10. Fees and Payment
  11. Term and Termination
  12. Disclaimers and Warranties
  13. Limitation of Liability
  14. Indemnification
  15. Intellectual Property
  16. Confidentiality
  17. Export Compliance
  18. Governing Law and Dispute Resolution
  19. General Provisions
  20. Contact Information

1. Introduction and Acceptance

1.1 Agreement

These Terms of Service and Privacy Policy ("Agreement") constitute a legally binding agreement between you (whether an individual or entity, "you" or "User") and QueryX ("Company," "we," "us," or "our") concerning your access to and use of the QueryX Hospital Risk Management Application for WHO-compliant Hand Hygiene Monitoring ("Service").

1.2 Acceptance

By clicking "I Accept," accessing, or using the Service, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Agreement.

1.3 Compliance

This Agreement complies with:

2. Definitions

3. Service Description

3.1 Purpose

QueryX is a multi-tenant SaaS platform designed for healthcare facilities to monitor and improve hand hygiene compliance according to WHO guidelines.

3.2 Features

3.3 Not Medical Advice

THE SERVICE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE. It is a quality improvement tool for healthcare facilities.

4. Account Registration and Security

4.1 Registration Requirements

You must provide accurate, current, and complete information during registration and maintain the accuracy of such information.

4.2 Account Security

You are responsible for:

4.3 User Responsibilities

Organizations must:

4.4 Age Requirements

The Service is intended exclusively for healthcare professionals who are at least 18 years of age. By using the Service, you confirm that:

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems. If you believe that we may have collected information from a minor, please contact us immediately at postmaster@queryx.it.

5. Proprietary Rights and License

5.1 License Grant to Use Service

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes.

5.2 License Restrictions

You shall not:

5.3 Ownership of Service

We retain all rights, title, and interest in and to the Service, including all intellectual property rights. The Service is protected by copyright, trademark, and other laws.

5.4 User Content License

You retain ownership of your Content. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process your Content solely to provide the Service.

5.5 Feedback

Any feedback, suggestions, or recommendations you provide regarding the Service shall become our property and may be used without restriction or compensation to you.

6. Acceptable Use Policy

6.1 Prohibited Uses

You shall not use the Service to:

6.2 Prohibition on Patient Information

IMPORTANT: IT IS STRICTLY PROHIBITED TO ENTER ANY PATIENT PERSONAL OR SENSITIVE INFORMATION IN ANY FIELD OF THE SERVICE, INCLUDING BUT NOT LIMITED TO NOTES FIELDS, COMMENTS, OR ANY FREE-TEXT AREAS. This includes:

  • Patient names or initials
  • Patient identification numbers
  • Medical record numbers
  • Dates of birth or other identifying dates
  • Medical diagnoses or conditions
  • Any information that could identify a specific patient

LIABILITY: If any User enters patient information in violation of this prohibition:

  • The User and their Organization assume FULL AND SOLE LIABILITY for any resulting privacy breaches, regulatory violations, or damages
  • QueryX bears NO RESPONSIBILITY for such unauthorized data entry
  • The Organization must immediately notify QueryX and take corrective action
  • Such violation may result in immediate termination of Service

The Service is designed to track hand hygiene compliance metrics only, NOT patient-specific information.

6.3 Monitoring

We reserve the right to monitor usage for compliance and may suspend access for violations.

7. Privacy Policy

7.1 Information Collection

We collect the following categories of information:

A. Information You Provide Directly:

B. Information Collected Automatically:

C. Information We Do NOT Collect:

7.1.1 Consent and Withdrawal of Consent

Obtaining Consent

Your consent to this Privacy Policy is obtained when you:

For certain processing activities, we rely on:

Withdrawing Consent

You have the right to withdraw your consent at any time. Since the Service cannot function without processing your essential data, withdrawing consent is equivalent to terminating your account.

For Administrators:

You may withdraw consent by:

Important - Cascade Deletion for Organizations:

When an Administrator deletes their account:

  1. The Administrator account is immediately deactivated
  2. All Observer accounts associated with the Organization will be deleted by our team (postmaster@queryx.it) within 7 business days
  3. After 30 days from the deletion request, all organizational data (observations, compliance records, reports, and any other Service Data) will be permanently deleted by our team
  4. Observers will be notified via email about the account termination

For Observers:

Observer accounts are managed by your Organization's Administrator. To withdraw consent:

Consequences of Withdrawal

Please be aware that withdrawing consent will result in:

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Aggregated, anonymized data that cannot be linked back to you may be retained indefinitely as described in Section 7.8.

Data Export Before Deletion

Before initiating account deletion, Administrators may:

We recommend exporting your data before submitting a deletion request, as data cannot be recovered after the 30-day retention period.

7.2 Use of Information

We use collected information to:

7.3 Data Sharing

We do not sell Personal Data. We may share data with:

7.4 Your Privacy Rights

GDPR Rights (EU/UK):

CCPA Rights (California):

PIPEDA Rights (Canada):

7.5 Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Data Type Retention Period Reason
Active account data Duration of service relationship Service provision
Hand hygiene compliance records 7 years after collection Healthcare regulatory compliance
Account data after deletion request 30 days Recovery period and fraud prevention
Backup copies 30 days after deletion Technical recovery purposes
Security and audit logs 2 years Security and legal compliance

Deletion Process:

7.6 International Transfers

Data may be processed in countries other than your residence. We ensure appropriate safeguards through Standard Contractual Clauses or other approved mechanisms.

7.7 Data Storage Technologies

As a mobile application, QueryX does not use browser cookies. We use standard mobile storage technologies to provide the Service:

Technology Purpose Can Be Cleared?
Secure Storage Authentication tokens to keep you logged in Yes (by logging out or uninstalling)
Local Preferences Language settings, display preferences, app settings Yes (via device settings)
Local Database Cache Offline access to your data, faster loading Yes (via device settings)

How to Clear Local Data:

You can clear locally stored data through your device settings:

Note: Clearing app data will log you out and remove cached information. Your account data stored on our servers will not be affected.

7.8 Aggregated and Anonymized Data

We may create aggregated, anonymized, or de-identified data from the information we collect. This data cannot be used to identify you personally and is not subject to this Privacy Policy.

How We Create Anonymized Data:

How We Use Anonymized Data:

Your Rights Regarding Anonymized Data:

Once data has been properly anonymized, it is no longer considered personal data under GDPR and other privacy regulations. You cannot request deletion of anonymized data as it cannot be linked back to you.

If you do not wish your data to be included in anonymized datasets, please contact us at postmaster@queryx.it before using the Service.

7.9 Marketing Communications

Current Practice:

QueryX currently does not send marketing or promotional communications. We only send:

Future Marketing Communications:

If we introduce marketing communications in the future:

Transactional Communications:

You cannot opt out of essential transactional communications related to your account security, service functionality, or legal obligations, as these are necessary for the provision of the Service.

8. Data Protection and Security

8.1 Security Measures

We implement industry-standard security measures including:

8.2 Data Breach Notification

In the event of a data breach, we will notify affected users within 72 hours (or as required by law) and provide information about the nature of the breach and mitigation steps.

8.3 Your Security Obligations

You must:

9. Service Availability and System Requirements

9.1 Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible via email and/or in-app notification.

9.2 System Requirements

The Service is available exclusively as a mobile application. Minimum requirements:

Platform Minimum Version
Android 8.0 (API level 26) or higher
iOS 13.0 or higher (when available)

Additional requirements:

9.3 Supported Platforms

The Service is distributed exclusively through:

The Service is not available as a web application or through any other distribution channel. Any applications claiming to be QueryX obtained outside of official app stores are not authorized and may pose security risks.

9.4 Updates

We may release updates to the Service at any time through the official app stores. Updates may include:

We recommend enabling automatic updates to ensure you have the latest version. Major changes affecting functionality will be communicated in advance via email.

9.5 Device Compatibility

While we strive to support a wide range of devices, we cannot guarantee optimal performance on all devices that meet minimum requirements. Factors such as device manufacturer customizations, available memory, and other installed applications may affect performance.

10. Fees and Payment

10.1 Current Free Access

The Service is currently provided free of charge. By using the Service, you acknowledge and agree that:

10.1.1 Free Plan Limitations

The free Service includes the following limitations per Organization:

Resource Maximum Allowed
Hospitals 1
Departments 2
Observers 3

Organizations requiring additional capacity must contact us at postmaster@queryx.it to discuss available options.

Enforcement: We reserve the right to:

By using the Service, you agree not to circumvent these limitations through the creation of multiple accounts or Organizations.

10.2 Future Paid Plans

We may introduce paid subscription plans at any time. If and when we implement fees:

We will provide clear information about:

10.2.1 Transition for Existing Users

If you choose not to subscribe when paid plans are introduced:

10.3 Data Rights During Transition

Regardless of any pricing changes, Administrators maintain the right to:

10.4 Taxes

When paid subscriptions are implemented, you will be responsible for all applicable taxes, duties, and governmental charges, excluding taxes based on our net income.

10.5 No Obligation

You are under no obligation to subscribe to paid plans. If you choose not to subscribe when fees are implemented, you may export your data and delete your account. QueryX shall have no liability for your decision not to continue using the Service.

11. Term and Termination

11.1 Term

This Agreement commences upon your acceptance (by clicking "I Accept" or by accessing/using the Service) and continues until terminated by either party in accordance with this Section.

11.2 Termination by You

For Administrators:

You may terminate this Agreement at any time by:

No advance written notice is required. Upon initiating account deletion, the termination process described in Section 11.6 will begin immediately.

For Observers:

Observer accounts are managed by the Organization's Administrator. Observers may request termination by:

11.3 Termination by Us

We may terminate or suspend your access immediately and without prior notice if you:

We may also terminate accounts that have been inactive for more than 12 consecutive months, after providing 30 days advance notice via email.

11.4 Service Discontinuation

AS THE SERVICE IS CURRENTLY PROVIDED FREE OF CHARGE, WE RESERVE THE ABSOLUTE RIGHT TO:

  • Discontinue development at any time without notice
  • Remove the application from any app store or distribution platform
  • Terminate the Service entirely without any obligation to users
  • Delete all Service infrastructure and data after providing reasonable notice (minimum 30 days)

YOU ACKNOWLEDGE AND AGREE THAT:

  • You have no right to continued access to the Service
  • We have no obligation to maintain, update, or support the Service
  • You cannot claim any damages or compensation for Service discontinuation
  • Your sole remedy is to export your data and stop using the Service

In the event of Service discontinuation, we will make reasonable efforts to:

11.5 Termination for Transition to Paid Service

As described in Section 10, if we implement subscription fees:

11.6 Effect of Termination - Data Deletion Process

Upon termination initiated by an Administrator, the following process applies:

Timeline Action
Immediately Administrator account is deactivated; access to Service ceases
Within 7 business days All Observer accounts associated with the Organization are deleted by our team (postmaster@queryx.it); Observers receive email notification
After 30 days All organizational data is permanently deleted, including: observations, compliance records, reports, session data, and any other Service Data

Important Notes:

Upon termination initiated by Us (Section 11.3):

11.7 Data Export Before Termination

Before initiating account deletion, Administrators are strongly encouraged to:

We are not responsible for any data loss if you fail to export your data before the 30-day deletion period expires.

11.8 Survival

The following sections shall survive termination of this Agreement:

12. Disclaimers and Warranties

12.1 Service Provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

SPECIFICALLY FOR FREE USERS:

  • THE SERVICE MAY BE DISCONTINUED AT ANY TIME
  • NO GUARANTEE OF AVAILABILITY OR LONGEVITY
  • NO COMMITMENT TO FUTURE DEVELOPMENT
  • NO RIGHT TO DEMAND CONTINUED SERVICE

12.2 No Warranty

WE DO NOT WARRANT THAT:

12.3 Healthcare Disclaimer

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL JUDGMENT. WE ARE NOT RESPONSIBLE FOR HEALTHCARE OUTCOMES OR DECISIONS BASED ON SERVICE DATA.

12.4 Patient Data Disclaimer

THE SERVICE IS NOT DESIGNED OR INTENDED TO STORE PATIENT INFORMATION. WE EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY PATIENT DATA ENTERED INTO THE SYSTEM IN VIOLATION OF SECTION 6.2. USERS WHO ENTER PATIENT INFORMATION DO SO AT THEIR OWN RISK AND ASSUME FULL RESPONSIBILITY FOR ANY RESULTING CONSEQUENCES, INCLUDING BUT NOT LIMITED TO PRIVACY BREACHES, REGULATORY VIOLATIONS, AND ASSOCIATED PENALTIES.

13. Limitation of Liability

13.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR:

13.2 Exceptions

These limitations do not apply to:

13.3 Essential Purpose

THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

14.1 Your Indemnification

You agree to indemnify, defend, and hold harmless QueryX from any claims, damages, losses, and expenses arising from:

14.2 Our Indemnification

We will defend you against third-party claims that the Service infringes intellectual property rights and will pay resulting damages, provided you promptly notify us and cooperate.

15. Intellectual Property

15.1 Our IP

All aspects of the Service, including design, functionality, and documentation, are our exclusive property protected by intellectual property laws.

15.2 Your IP

You retain ownership of your Content and any pre-existing intellectual property.

15.3 DMCA Compliance

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act.

16. Confidentiality

16.1 Confidential Information

Each party will protect the other's Confidential Information using the same care as for its own confidential information, but no less than reasonable care.

16.2 Exceptions

Confidentiality obligations do not apply to information that:

17. Export Compliance

You shall comply with all applicable export and import control laws and regulations, including those of the United States and European Union.

18. Governing Law and Dispute Resolution

18.1 Governing Law

This Agreement is governed by Italian law, without regard to conflict of law principles.

18.2 Dispute Resolution

18.3 Class Action Waiver

You waive any right to bring claims on a class, consolidated, or representative basis.

19. General Provisions

19.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.

19.2 Amendments

We may modify this Agreement with 30 days notice. Continued use constitutes acceptance.

19.3 Severability

If any provision is unenforceable, the remaining provisions continue in effect.

19.4 No Waiver

Failure to enforce any right is not a waiver of that right.

19.5 Force Majeure

Neither party is liable for delays due to circumstances beyond reasonable control.

19.6 Assignment

You may not assign this Agreement without our written consent. We may assign without restriction.

19.7 Notices

Notices must be in writing to the addresses specified in your account or our contact information.

20. Contact Information

QueryX Support
Email: postmaster@queryx.it

Data Protection Officer
Email: postmaster@queryx.it
Response time: Within 30 days

Termini di Servizio e Privacy Policy

Data di Entrata in Vigore: 1 Agosto 2025

Ultimo Aggiornamento: 21 Dicembre 2025

Versione: 1.1

Indice

  1. Introduzione e Accettazione
  2. Definizioni
  3. Descrizione del Servizio
  4. Registrazione Account e Sicurezza
  5. Diritti di Proprieta e Licenza
  6. Politica di Utilizzo Accettabile
  7. Privacy Policy
  8. Protezione e Sicurezza dei Dati
  9. Disponibilita del Servizio e Requisiti di Sistema
  10. Tariffe e Pagamenti
  11. Durata e Cessazione
  12. Esclusioni di Garanzia
  13. Limitazione di Responsabilita
  14. Manleva
  15. Proprieta Intellettuale
  16. Riservatezza
  17. Conformita alle Esportazioni
  18. Legge Applicabile e Risoluzione delle Controversie
  19. Disposizioni Generali
  20. Informazioni di Contatto

1. Introduzione e Accettazione

1.1 Accordo

I presenti Termini di Servizio e Privacy Policy ("Accordo") costituiscono un accordo legalmente vincolante tra te (sia come individuo che come entita, "tu" o "Utente") e QueryX ("Societa," "noi," "ci," o "nostro") riguardo al tuo accesso e utilizzo dell'Applicazione QueryX per la Gestione del Rischio Ospedaliero per il Monitoraggio dell'Igiene delle Mani conforme alle linee guida OMS ("Servizio").

1.2 Accettazione

Cliccando "Accetto," accedendo o utilizzando il Servizio, accetti di essere vincolato dal presente Accordo. Se stai stipulando il presente Accordo per conto di una societa o altra entita legale, dichiari di avere l'autorita di vincolare tale entita al presente Accordo.

1.3 Conformita

Il presente Accordo e conforme a:

2. Definizioni

3. Descrizione del Servizio

3.1 Finalita

QueryX e una piattaforma SaaS multi-tenant progettata per le strutture sanitarie per monitorare e migliorare la conformita all'igiene delle mani secondo le linee guida OMS.

3.2 Funzionalita

3.3 Non e Consulenza Medica

IL SERVIZIO NON E INTESO A FORNIRE CONSULENZA MEDICA. E uno strumento di miglioramento della qualita per le strutture sanitarie.

4. Registrazione Account e Sicurezza

4.1 Requisiti di Registrazione

Devi fornire informazioni accurate, attuali e complete durante la registrazione e mantenere l'accuratezza di tali informazioni.

4.2 Sicurezza dell'Account

Sei responsabile per:

4.3 Responsabilita dell'Utente

Le Organizzazioni devono:

4.4 Requisiti di Eta

Il Servizio e destinato esclusivamente a professionisti sanitari che abbiano compiuto almeno 18 anni di eta. Utilizzando il Servizio, confermi che:

Non raccogliamo consapevolmente informazioni personali da soggetti di eta inferiore ai 18 anni. Qualora venissimo a conoscenza di aver inavvertitamente raccolto dati personali di un minore, adotteremo misure immediate per eliminare tali informazioni dai nostri sistemi. Se ritieni che potremmo aver raccolto informazioni da un minore, ti preghiamo di contattarci immediatamente all'indirizzo postmaster@queryx.it.

5. Diritti di Proprieta e Licenza

5.1 Concessione di Licenza per l'Uso del Servizio

Subordinatamente alla tua conformita al presente Accordo, ti concediamo una licenza limitata, non esclusiva, non trasferibile e revocabile per accedere e utilizzare il Servizio esclusivamente per i tuoi scopi aziendali interni.

5.2 Restrizioni della Licenza

Non devi:

5.3 Proprieta del Servizio

Manteniamo tutti i diritti, titoli e interessi sul Servizio, inclusi tutti i diritti di proprieta intellettuale. Il Servizio e protetto da copyright, marchi e altre leggi.

5.4 Licenza sui Contenuti dell'Utente

Mantieni la proprieta dei tuoi Contenuti. Inviando Contenuti, ci concedi una licenza mondiale, non esclusiva, esente da royalty per utilizzare, riprodurre ed elaborare i tuoi Contenuti esclusivamente per fornire il Servizio.

5.5 Feedback

Qualsiasi feedback, suggerimento o raccomandazione che fornisci riguardo al Servizio diventera di nostra proprieta e potra essere utilizzato senza restrizioni o compenso nei tuoi confronti.

6. Politica di Utilizzo Accettabile

6.1 Usi Vietati

Non devi utilizzare il Servizio per:

6.2 Divieto sulle Informazioni dei Pazienti

IMPORTANTE: E SEVERAMENTE VIETATO INSERIRE QUALSIASI INFORMAZIONE PERSONALE O SENSIBILE DEI PAZIENTI IN QUALSIASI CAMPO DEL SERVIZIO, INCLUSI MA NON LIMITATI A CAMPI NOTE, COMMENTI O QUALSIASI AREA DI TESTO LIBERO. Questo include:

  • Nomi o iniziali dei pazienti
  • Numeri di identificazione dei pazienti
  • Numeri di cartella clinica
  • Date di nascita o altre date identificative
  • Diagnosi o condizioni mediche
  • Qualsiasi informazione che possa identificare uno specifico paziente

RESPONSABILITA: Se qualsiasi Utente inserisce informazioni sui pazienti in violazione di questo divieto:

  • L'Utente e la sua Organizzazione assumono PIENA E UNICA RESPONSABILITA per qualsiasi violazione della privacy, violazione normativa o danno risultante
  • QueryX NON HA ALCUNA RESPONSABILITA per tale inserimento non autorizzato di dati
  • L'Organizzazione deve immediatamente notificare QueryX e intraprendere azioni correttive
  • Tale violazione puo comportare la cessazione immediata del Servizio

Il Servizio e progettato per tracciare solo metriche di conformita all'igiene delle mani, NON informazioni specifiche sui pazienti.

6.3 Monitoraggio

Ci riserviamo il diritto di monitorare l'utilizzo per la conformita e possiamo sospendere l'accesso per violazioni.

7. Privacy Policy

7.1 Raccolta delle Informazioni

Raccogliamo le seguenti categorie di informazioni:

A. Informazioni fornite direttamente dall'utente:

B. Informazioni raccolte automaticamente:

C. Informazioni che NON raccogliamo:

7.2 Utilizzo delle Informazioni

Utilizziamo le informazioni raccolte per:

7.3 Condivisione dei Dati

Non vendiamo i Dati Personali. Possiamo condividere i dati con:

7.4 I Tuoi Diritti Privacy

Diritti GDPR (UE/UK):

7.5 Conservazione dei Dati

Conserviamo le tue informazioni solo per il tempo necessario a soddisfare le finalita descritte nella presente Privacy Policy:

Tipo di Dato Periodo di Conservazione Motivazione
Dati account attivo Durata del rapporto di servizio Fornitura del Servizio
Registrazioni compliance igiene mani 7 anni dalla raccolta Conformita normativa sanitaria
Dati account dopo richiesta cancellazione 30 giorni Periodo di recupero e prevenzione frodi
Copie di backup 30 giorni dopo la cancellazione Scopi di recupero tecnico
Log sicurezza e audit 2 anni Sicurezza e conformita legale

8. Protezione e Sicurezza dei Dati

8.1 Misure di Sicurezza

Implementiamo misure di sicurezza standard del settore incluse:

8.2 Notifica di Violazione dei Dati

In caso di violazione dei dati, notificheremo gli utenti interessati entro 72 ore (o come richiesto dalla legge) e forniremo informazioni sulla natura della violazione e sui passaggi di mitigazione.

9. Disponibilita del Servizio e Requisiti di Sistema

9.1 Disponibilita

Ci impegniamo per un uptime del 99,9% ma non garantiamo un accesso ininterrotto.

9.2 Requisiti di Sistema

Il Servizio e disponibile esclusivamente come applicazione mobile. Requisiti minimi:

Piattaforma Versione Minima
Android 8.0 (livello API 26) o superiore
iOS 13.0 o superiore (quando disponibile)

9.3 Piattaforme Supportate

Il Servizio e distribuito esclusivamente attraverso:

10. Tariffe e Pagamenti

10.1 Accesso Gratuito Attuale

Il Servizio e attualmente fornito gratuitamente.

10.1.1 Limitazioni del Piano Gratuito

Il Servizio gratuito include le seguenti limitazioni per Organizzazione:

Risorsa Massimo Consentito
Ospedali 1
Reparti 2
Observer 3

Le Organizzazioni che necessitano di capacita aggiuntiva devono contattarci all'indirizzo postmaster@queryx.it.

11. Durata e Cessazione

11.1 Durata

Il presente Accordo entra in vigore al momento della tua accettazione e rimane in vigore fino alla cessazione.

11.2 Cessazione da Parte Tua

Puoi cessare il presente Accordo in qualsiasi momento eliminando il tuo account o contattando postmaster@queryx.it.

11.6 Effetti della Cessazione - Processo di Cancellazione Dati

Tempistica Azione
Immediatamente L'account Amministratore viene disattivato; l'accesso al Servizio cessa
Entro 7 giorni lavorativi Tutti gli account Observer associati vengono eliminati
Dopo 30 giorni Tutti i dati organizzativi vengono eliminati permanentemente

12. Esclusioni di Garanzia

IL SERVIZIO E FORNITO "COSI COM'E" E "COME DISPONIBILE" SENZA GARANZIE DI ALCUN TIPO.

13. Limitazione di Responsabilita

NELLA MISURA MASSIMA CONSENTITA DALLA LEGGE, IN NESSUN CASO SAREMO RESPONSABILI PER DANNI INDIRETTI, INCIDENTALI, SPECIALI O CONSEQUENZIALI.

14. Manleva

Accetti di indennizzare e manlevare QueryX da qualsiasi reclamo derivante dal tuo utilizzo del Servizio.

15. Proprieta Intellettuale

Tutti gli aspetti del Servizio sono di nostra esclusiva proprieta protetta dalle leggi sulla proprieta intellettuale.

16. Riservatezza

Ciascuna parte proteggera le Informazioni Riservate dell'altra parte.

17. Conformita alle Esportazioni

Devi rispettare tutte le leggi applicabili sul controllo delle esportazioni.

18. Legge Applicabile e Risoluzione delle Controversie

18.1 Legge Applicabile

Il presente Accordo e regolato dalla legge italiana.

18.2 Risoluzione delle Controversie

19. Disposizioni Generali

Il presente Accordo costituisce l'intero accordo tra le parti. Possiamo modificarlo con 30 giorni di preavviso.

20. Informazioni di Contatto

Supporto QueryX
Email: postmaster@queryx.it

Responsabile della Protezione dei Dati
Email: postmaster@queryx.it
Tempo di risposta: Entro 30 giorni